SiteNav - AI Lead Capture Chatbot

1. Introduction

SiteNav ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered lead capture service.

By using SiteNav, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

Account information (name, email address, password, company name)
Bot configuration data (chatbot settings, branding preferences, custom questions)
Payment information (processed securely through Stripe)
Support communications and feedback

2.2 Information Collected Automatically

Lead data captured through your chatbot (visitor responses, contact information)
Usage data (pages visited, features used, interaction patterns)
Device information (browser type, operating system, IP address)
Cookies and similar tracking technologies (see Cookie Policy)

2.3 Information from Third Parties

Analytics providers (Google Analytics)
Payment processors (Stripe)
Authentication services (if using social login)

3. How We Use Your Information

We use the collected information for the following purposes:

To provide and maintain our service
To process your transactions and manage your account
To send you service-related notifications and updates
To provide customer support
To analyze usage and improve our service
To detect, prevent, and address technical issues
To comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers: Third-party vendors who assist in operating our service (hosting, analytics, payment processing)
Legal Requirements: When required by law or to respond to legal process
Business Transfers: In connection with a merger, acquisition, or sale of assets
With Your Consent: When you explicitly agree to share information

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You can request deletion of your data at any time by contacting us. We will retain and use information as necessary to:

Comply with legal obligations
Resolve disputes
Enforce our agreements

6. Data Security

We implement industry-standard security measures to protect your data:

Encryption in transit (TLS/SSL) and at rest
Regular security audits and vulnerability assessments
Access controls and authentication measures
Secure data centers with physical security controls

7. Your Rights (GDPR)

If you are located in the European Economic Area (EEA), you have certain rights under GDPR:

Right to Access: Request a copy of your personal data
Right to Rectification: Request correction of inaccurate data
Right to Erasure: Request deletion of your data
Right to Restrict Processing: Request limitation of data processing
Right to Data Portability: Request transfer of your data
Right to Object: Object to processing of your data

8. Children's Privacy

SiteNav is not intended for use by children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: privacy@sitenav.com
Address: SiteNav Inc., 123 Tech Street, San Francisco, CA 94105